Short answers for buyers, sellers, and delivery workers.
Here are the basics of buying, selling, delivery, verification, and support on Mekoshi.
Who is Mekoshi for?
Buyers who want confidence, sellers who want a cleaner storefront, and people who want delivery work with better records.
Can buyers browse without an account?
Yes. Browsing stays open. A buyer account is needed when checkout, delivery requests, tracking, reviews, or support records are involved.
How do payments work?
Secure checkout handles payment while Mekoshi keeps the order, seller, driver, fee, refund, and dispute records connected.
Can vendors take face-to-face payments?
Yes. Sellers can show a scan payment link for in-person sales and keep the transaction attached to their sales records.
How does delivery work?
Sellers can use their own courier, publish delivery needs for driver offers, or support Buy for Me requests where a driver shops and delivers.
How does Mekoshi handle trust?
Account checks, order history, delivery outcomes, reviews, disputes, and appeals help honest marketplace activity stand out.
Can a driver appeal a penalty?
Yes. The trust flow supports appeals so drivers, sellers, and other users can explain delays, cancellations, or unusual events.
Can businesses connect WhatsApp or Instagram?
Yes. Sellers can connect Meta business assets through the channel connection flow when provider credentials and permissions are configured.
Is private identity information shown publicly?
No. Identity and biometric evidence are used for account trust workflows and are not meant for public profile display.
How does Mekoshi handle data protection?
Mekoshi is preparing and maintaining Ghana Data Protection Commission readiness under Act 843. Sensitive identity, payment, support, and verification data stay private, protected actions use verification gates, and users can request access, correction, deletion, consent withdrawal, objection, or marketing opt-out through the privacy request path.
Is Ghana Card verification live?
Email and phone verification are available for protected service use. Ghana Card automated verification will be enabled only after Mekoshi receives the required identity-provider approval and production keys.
How do I contact Mekoshi?
General questions go to hello@mekoshi.com. Support goes to support@mekoshi.com. Privacy, legal, and billing requests go to privacy@mekoshi.com, legal@mekoshi.com, and billing@mekoshi.com.